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Consulting & Training

Many organisations want to communicate about accessibility more confidently but aren't sure where to start. Through consulting and training, I help PR teams, tourism organisations and brands talk about accessibility in ways that are clearer, more accurate and more respectful of disabled audiences.


This work draws on lived experience as a disabled traveller and a professional background in marketing and communications. Before going freelance, I led marketing and communications for a disability organisation - and that experience shapes how I approach this work today.

My approach

Accessibility communication should be honest, specific and centred on the people it affects. When organisations share clear, detailed information and represent disabled people authentically, it builds trust and makes travel feel more possible. My focus is always on helping teams move beyond good intentions towards communication that is practical, transparent and genuinely inclusive.

Carrie-Ann Lightley sits in a wheelchair inside a hotel corridor, smiling as she chats with a member of staff who is handing her an item. The space features warm lighting, wooden floors, and open doorways leading into adjoining rooms.

Types of engagements

TRAINING
 

I deliver talks, workshops and training sessions that help teams communicate accessibility more effectively - combining lived experience, real-world examples and practical guidance that can be applied immediately.


Topics often include inclusive storytelling, writing about accessibility with clarity, and avoiding common mistakes in disability communication. Sessions can be delivered as conference talks, team workshops or tailored training, either online or in person.

CONSULTING

I also work directly with organisations to review and strengthen how they communicate accessibility - whether that's reviewing campaign messaging, advising on inclusive storytelling, or supporting teams as they develop accessible travel content and campaigns.

Get started

Every organisation is at a different stage of its accessibility journey, so this work is always collaborative and tailored. If you're unsure where to start, get in touch and we can talk through what might be most helpful.

Carrie-Ann Lightley sits in a wheelchair on an open sided park train, pointing out towards the scenery while talking to others seated around her. The group looks out onto a busy outdoor area with people walking past.

©2026 Carrie-Ann Lightley​ | Cookies & Privacy

Image credits: VisitScotland/Allan Myles /Lydia Smith. Rachel Airey. Joel Ryder Media for Icons of Inclusion/Out There Publishing Ltd.

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